Anonymous
Defective shoes I bought a pair of Zign mens boots last year for £120 .I really liked these boots and received many complements about them,and i was also asked by friends where i had purchased them,and i told them that they were from Zalando.To cut a long story short,I have worn these boots between 15-20 times in the time I have had them.Soon after I had worn them a couple of times,I noticed that the front of the left shoe had some damage to it.The midsole appeared to be disintegrating.I thought that I must have tripped or caught my foot on something ,so I ignored it.A couple of months later,I wore the boots again,and this time the heel of the midsole had the same damage to it,which was very strange.I could not have tripped backwards.I tried to prevent any further damage by using superglue to fix the disintegrating sole.A few wears later,the exact same damage to the front and back of the right foot boot appeared.I have a second pair of a different design, of Zign boots bought from Zalando which are perfectly fine.I wear these much more than the defective pair of boots,with no problems at all.I contacted Zalando customer services and explained my problem with the boots.In short,I was told that had I not glued the boots,I MAY have received assistance from Zalando,but as this was not the case ,and I HAD tried to repair the defective boots,Zalando basically said they were not going to do anything about my issue.In short,beware of what you buy from Zalando as you may be throwing away good money.I have dozens of pairs of shoes,and NONE of them have ever had this problem of defective materials/craftmanship before.My review rating is correct apart from the fact they were not rude but they will simply not help with anything regarding my issue.
5 years ago
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Zalando SE has a 3.2 average rating from 201 reviews

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