It's been 3 weeks now since I ordered from zalando. Hermes falsely recorded on two occasions that the item was out for delivery. I am still waiting waiting for the item after it went out for delivery on the third occasion (30/04/2020). All attempts to get a refund from zalando have proved futile. They have asked that I contact hermes who have made it impossible to speak to a human. The Tracking number provided by zalando is not recognised but they won't make any effort to rectify it. Really disappointed in zalando and won't be using them again.
4 years ago
Zalando SE has a
3.2
average rating
from
201
reviews
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