Zalando and hermes are a bunch of fraudsters they will not hesitate to Ripe their customers of . hermes delivered my order missing two expensive items and Zalando took my money . Zalando told me they will contact hermes and ask them if they stole the items ! taking the marchandises the stole from peoples to the auction house . I believe that Zalando is hermes partner in crime . SHAME ON YOU ZALANDO and now zalando wouldn't take responsibility for it and wouldn't refund me BUT THE WORST THING IS THAT THE LAW IS PROTECTING THIS BIG THIEF'S EVERY BODY KNOWS HERMES IS STEALING PARCELS AND EVEN BBC MADE A SHOW ABOUT IT AND BBC WATCH DOG FOLLOW THEM TO THE AUCTION HOUSE SELLING PARCELS DISPATCHED 2 DAYS EARLIER . THE POLICE ARE AWARE THE GOVERNMENT ARE AWARE ZALANDO ARE AWARE SO MY CONCLUSIONS IS THAT THEY ARE ALL CRIMINALS AND RESPONSIBLE .