I purchased a top from a London Zara shop, however on my return home I realised the top was unsuitable for the person I bought it for. I contacted Zara by email asking them if I could return the item by post for a refund as I do not live near a Zara store. This was the start of very lengthy ‘communication’ with this company that was one of the most infuriating, mind-numbing and soul destroying things I have ever wasted time doing, in fact at times I actually laughed in despair at some of their ridiculous, incomprehensible ‘replies’. Their first reply asked me to visit a store to discuss with a manager, this after me explaining I do not live near a store, hence the request for a postal return. This reply popped up numerous times throughout my communication, along with some replies just stating their web page address. It went on and on and on. There is a clear lack of English language skills by whatever creatures they employ to answer emails, and in the end I had to use one syllable words in short sentences to get my questions answered, and I am not exaggerating. The emails back and forth took over two months to eventually sort out, and I did eventually get a full refund, after they initially tried to refund me £10 less than the amount in question. Following this debacle, I put together a copy of the communication and sent it to the UK managing director – Inigo de Llano - asking for his comments. To date he has not bothered to give me the courtesy of a reply. The customer service of this company is appalling, and it does not deserve to continue trading.