Wasted so much time trying to get a trace a credit. They forced a gift card on me for the returned item after I paid for another jacket to replace it . They never credited my card, but said they did sending me on a wild goose chase with my cc company. Then said they sent me a gift card but never did. finally 2 months later sent me a replacement card. If you have any problem you will regret purchasing from them. They were not honest and had no real answers.