Worst customer service EVER… Worst customer service ever experienced. We have been waiting 28 days for an order to be delivered that was advertised as 2-3 days. We have spoken to customer services 8 times over the past 3 weeks and not one person has been able to tell us why there is a hold up. We have been promised Manager Call Backs within 48hrs on 3 occasions and still no manager has called us back. Now being told we can't cancel the order and that we have wait indefinitely until they decide to deliver as the order is being "processed". Totally unacceptable and incompetent company. Will never EVER shop in ZARA again, and will advise friends and colleagues to avoid them at all costs. 1star reviews for a company of this size is shocking - Management clearly do not care about their customer services or they would not be in the position and would be attempting to right their wrongs.