Appalling customer service, lack of duty of care. Order number 52289308122. Still awaiting a refund since 02/12/2020. No explanation was given confirming what's the delay. No one takes ownership of the situation and in ensuring this was resolved promptly. I have to wait for another 10-14 workdays for the refund to be processed again. Ridiculous. Won't be shopping with Zara again.
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