I bought a item online 16th Jan, then cancelled the order, as they were taking too long to dispatch. They took the money from my account and two weeks later and several emails, still no refund. They stated that the money wouldn't be taken from my account until item was dispatch, but my credit card statement disagrees. I have just placed a formal complaint with Fair Trading as I believe that this is fraudulent behavior and needs to be scrutinized by authorities
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