I live in Malaysia and we had movement order control because of covid while all the shops had been closed. Before the movement control starts I bought a dress from Zara and asked the cashier what will happen if movement control order starts because I couldn't try the dress at that moment due to covid. She answered, I can come back for exchange only anytime when shops reopen. The shops reopened in August and I just went for the exchange, but they don't accept it because they had this new exchange policy for only two months after reopening. It is very dissapointing, and I don't trust them anymore though I have been a loyal customer. It was very unfair and unprofessional to not to accept such a small exchange while it has happened due to their cashier. I felt they don't mind to cheat and lied to me only to have last moment sell.