No Accountability, No Respect for Customers, No Follow Up. Extremely Disappointed and Dissatisfied. My concern is that I ordered 2 dresses weeks ago. I kept looking for them and they didn’t show up. I contacted Zara’s 800 number to find out the status. During my conversation with Zara’s representative it was discovered that they had automatically change my address from Blvd to Street. The rep stated she update the error and I should get my package within a couple of days. Three days later I call back and got basically the same response. Called back 2 days later and I am informed that the delivery service did not respond to Zara’s and did not update the address so they sent my package back. As I am on the phone with the rep she tells me that one of my dresses is no longer available! I asked if they have a record (which she confirmed) of my calls and curious why someone didn’t call me. There was no solution however she suggested that in the future I should order my items and have them shipped to a store instead of my home because they deliver company in Atlanta is unreliable. When I asked to speak to a supervisor I was told she would put in my request however it is at the discretion of the supervisor if they decide whether or not my request warrants them calling me back. That there is no guarantee that they will. Help me understand why if I paid for something weeks ago and never got my package how a business elects that they can or cannot call me back. I was never under the impression that this was a top quality store. The lack of professionalism from this company’s leadership is appalling. It is apparent this company gives less than a hoot about its customers which acceptable. Unfortunately, I will not spend any more of my money participating in helping increase this company’s monthly/annual revenue. I am very disappointed in how they handled this situation. Hopefully others who have experienced this or similar behavior will too stop patronizing this business.