I ordered two of the same item in a recent order, but received only one. I was forced to use their ridiculous chat thing to explain this to them, as they no longer take calls from customers. Since then, three of their people - who really don’t know because they did NOT pack the box - have contacted me to tell me that two were put inside the box and that they are unable to refund me for the missing one. This is appalling. I was the one who opened the box and there was only one inside. The box was perfectly sealed and intact, which means only one was put in. I find it hard to believe that suddenly their warehouse staff have stopped making mistakes altogether, when they used to occasionally get it wrong in the past… I know ZARA is suffering since COVID, as their quality has plummeted, while their prices have shot up. But, is stealing money from customers (and lying to them) really the best way to get some revenue in?? I just had another chat with one of their “copying and pasting scripts” robots who just terminated my chat mid-way through! What a disgusting company ZARA have become. Shame on you ZARA! AVOID at all costs!