I ordered a polo shirt online in Edinburgh Zara store as the one they in-store had a pull on the back and they had no more in the size I required. Low and behold.. I received my order and when I opened it, there was a big pull right across the front. How no -one seen this when they were packaging it is beyond me!!! I now have to return to store and order another one.I paid £3.99 for delivery postage and now have to return to store. Hopefully I won't be charged postage for another one to be delivered.I thought Zara was a reputable company, but after this experience, I have my doubts. Time will tell after I return it..how good their Customer Service is. Watch this space!!