I ordered online a pair of shoes for a… I ordered online a pair of shoes for a child’s birthday on 28th May. Received order confirmation and delivery date via email and payment by Mastercard was taken immediately. DHL also confirmed the order and subsequently delivery at Westfield Zara branch with the name and time of collection. Zara didn’t confirm delivery. Went to Westfield next day to collect but the branch confirmed that there was no delivery of that item despite showing name and time of person collected. Asked me to wait till Zara confirms. Zara never confirmed and the child’s birthday was next day. Contacted Zara through chat line as there is no more phone contact with Zara. I was told that Zara cancelled the order due to item not in stock. This was not only informed to me but also Zara (and also dhl) misled me and taken payment quickly. I was told the payment will be refunded. Until to date, I haven’t received any refund despite numerous chat line contacts. At one point, the chat line said that I cancelled the order and the item is now available and has been at the Westfield branch. Went to the branch again to find out that the item was not there and the branch told me that there were many complaints like this and Zara online is in a messy situation. I still have not got the refund of £27.99. This is not the time for Zara to rip off people when they struggling to survive due to inflation.