My 83 year old mom and my aunts were stranded and neglected at Zara Paris today.
I was on a wedding trip for my niece. We were at Zara Paris Champs Elysee store and my wallet with $500 and 551 cash and all my credit cards and US drivers license was stolen from my handbag at Zara.
I asked the security and they DONT SPEAK ANY ENGLISH and they are so indifferent. I looked around the store for my wallet. I asked for the manager and I was with my 83 year old mom and her 60+ year old 4 friends.
Nobody at ZARA Paris tried to help. I am stranded in Paris with No money no credit cards. The store checks bags when people enter but they don't care if something like a theft happens in the store. Which we found out was EVERYDAY.
So I cancelled all credit cards and I asked all Zara security and manager. They didn't help. I went to the police and filed a report. The police will check the cameras and will see that THE POOR SECURITY inside the Zara store. And how my 83 year old mom and her old friends and I were left with NO HELP AT ZARA.
Horrible customer service and horrible security. Anyone can come with a knife even to steal or stab anyone. It's unacceptable in the US this type of service you would get better service at Mcdonalds in USA