have bought from Zara for years , always loved going to the ones in different places , different cities, Palma, Ibiza etc, spent a fortune over the years. Visited the metro centre one - Gateshead. Omg the customer service was atrocious!! My daughter used the self checkouts which are useless as you end up leaving tags on and setting alarms off then need to go back I. Store. I complained about this to the staff. The so called manager who would not give me her name was horrendous!! Rude unprofessional disrespectful and just a vile individual. I won’t be returning. Zara