My daughter went to her local Zara store today to spend her £100 voucher she was given for Christmas. We were told she could not redeem her voucher because the Wifi was down and it would be New Year before it was up again. We were told that the store could not 'hold' the items for her. She had chosen sale items and didn't want to lose out on them. We were told that we could purchase them on debit or credit card, not wear them, keep the labels on, make a return trip to Zara in a few days, get a refund for the items and then immediately buy them back on the voucher!!! We were told we could not redeem cash against the voucher. How disappointing for my daughter who had a special trip out to use her voucher - the experience was ruined and she can't wear any of the clothes until this is resolved in the New Year. I am writing to the Manager of the store and the the Customer Service Manager of Zara to understand what part of this process offers the customer any kind of 'service'. Basically, we have been and will again be completely inconvenienced. Very, very disappointed.