If I could put a zero star I would. I’ve been a massive fan and regular buyer of clothes from Zara my whole life and never had any issues until recently, when I purchased 12 items online. Over a month went by and I never received the parcel. When I contacted their customer service team at least a dozen times using their WhatsApp live chat (which is the most frustrating AI design that cuts off mid-way through chats, essentially forcing you to sit staring at your phone waiting for them to respond) they weren’t able to help get the parcel delivered. A replacement delivery was eventually issued by Zara and I still haven’t received that … so now I’m back to square one. Here’s the bottom line: Zara should provide customers with an email address or phone number they can contact if they are experiencing unresolved delivery issues. This company has no respect for their customers’ time and I’m beyond appalled. Order number: 664138160