Of all the high street brands shops, Zara have the absolute worst customer service. The strange thing is it doesn't matter what city you are in, the staff are usually rude. The only one where only one member of the staff was genuinely helpful was zara victoria london. But apart from this one lady, every single zara store I go to whether liverpool, or london or brighton, I could not receive a more abysmal customer service, just rude unnecessarily. It is almost as if rudeness is a prerequisite of being employed there. Furthermore, they don't pick up the phones. I tried several different stores to find out if an item is in stock and not one of the stores picked up the darn phone and it did not matter what time of the day I called. Just poor. It is unfortunate as they do sell nice pieces but this can put me off a store