Extremely Disappointed — My Birthday Dress Still Hasn’t Arrived I’m extremely disappointed with Zara’s online shopping experience. I had been waiting for this dress to come back in stock because it wasn’t available in stores. As soon as it was finally available online, I ordered it immediately to receive in time for my birthday. The delivery date clearly showed it would arrive before my celebration, yet it’s now six days past the promised delivery date — and I still haven’t received it. To make matters worse, when I called customer service, the representative was rude and completely unhelpful. I was told to “call back in three days if it still doesn’t arrive” — and then they hung up on me. This entire experience has been beyond frustrating and incredibly disappointing. What should have been an exciting purchase for a special occasion turned into a major letdown. There’s been no accountability, no apology, and no sense of care for the customer. For a brand with Zara’s reputation, this is unacceptable. I’ve always loved Zara’s style, but after this experience, I’ll think twice before ever ordering online again.