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Justine
There's a common thread when shopping at Zara and that's the poor customer service. Bought some clothes online with a gift card I received for Christmas. I was not at all impressed with the quality when they arrived and tried to return them only to be greeted by 'sass' from the cashier at the desk who was adamant I couldn't bring items from online in store without my original gift card. When I offered a solution - that they add them to another gift card as if I'd bought them in store and didn't have a receipt. After much back and for of 'this isn't possible' I refused to move on so he eventually did it, with MANY 'as a gesture of goodwill'a added on. On another instance I was in store on my lunch hour, saw a top and bought it without trying it on. Got home, didn't like it on so a few days later went back to return it. The girl inspected every inch of the top, (which was neatly folded and placed in the original bag) and asked if I'd worn it. I said 'no', she kept looking and looking, asked if I was sure, I said '100%. She called the manager who came and said it was stained under the arms which was not possible!! I explained the tags were still on the garment, which she replied 'tags can be removed (?!?!?!?) In a bit to embarrass me in front of the huge queue I think they were hoping I would leave, but I didn't and eventually the accepted the (perfect condition) top. No apology just sneers amongst themselves. HOW IS THIS ANY WAY TO TREAT CUSTOMERS?!? Definitely boycotting and spreading the word!!!
8 years ago
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Zara has a 2.6 average rating from 989 reviews