the staff are just unhelpful. yesterday they opened a third till when the queue got to about 15 long. however, when it had got down to about 10 long one of the people went back to working on the floor slowing down customer service - and even when this was pointed out they just stare at you. the paying process takes too long - the staff have to re-tag and re-hang returned items one by one regardless of the length of the queue. they have to sort this out - customer service should be a priority
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