I am returning home from a visit to your Guildford store .
It is the first time I've taken anything back .
The experience was appauling . I was asked if I knew how to undo the cord so I could remove the price tags and wear the top and trousers ! I said why would anyone do that especially since the items have cardboard size identification fastened to the jeans and top . She asked again .. ! What a bad customer representative for Zara so unprofessional !
I told the girl what she was impliying was quite deplorable .
If this girl deals with customers like this on a daily basis which she said she says it to everyone you will get your store a bad reputation .
I have run my own business for 16 years a limited company and in my retail shopping experiences never been treated like this .
I felt near to tears and embarrassed .