Went Telford sale jacket in sale two identical but charged full price told they made an error but they refused to honour price even though jkt was priced at 39.99 with huge graphic over it on a shelf saying that price . Queued 15 mins 3 tills only 2 tills open a joke in a sale on a Saturday 2 customers walked out queue left shop Spoke manager she was just going remove jacket back fullptice clearly unaware misleading price law to customers I advised was she withdrawing from sale Disgusting service left with purchase sent email to complain to them of google zara website to get email back say email address no longer works Should you not update Google shameful called Zara Monday no one called me back called Tues but never gave me impression they cared best part story is jacket sold at 59.99 underneath that label stuck on top tag is a different price of 49.99 Looks like pricing needs be addressed This weekend returning jacket shopped there years but never again as your error cost me an extra £20 but let's be honest I can buy navy blazer of many retailers so refund I will be getting & you can keep your jacket & misleading prices & sale Good luck future customers like me you loose Recommend you open tills not sure if you achieved budget but 3 tills should be open with queue of 15 minutes at 2pm on a sale Saturday Retailing at its best absolute joke glad you can afford customers leave not purchase like said good luck future