I purchased 8 items from Zara on online and I only received 6 items on Saturday 1 July 2017. I telephoned the same day as there were two jackets. They asked me if the weight was on the packaging which it wasn't. I've never had anything missing before. The customer service is poor. They do not have an email address to make a formal complaint. You are not able to go beyond the first person you speak to. I rang on more than four occasions and they say that there isn't a manager or supervisor to speak to and that the warehouse said that the items were packed. They said that they would respond within 48 hours and they responded on the 7 July 2018 at 12.47 stating that the items were packed. I've never had anything missing before and I've placed a lot of orders from Zara. The staff are completely rude and disrespectful. I want my £80.00 back. My order is 367042908. I'm also writing to BBC Watchdog as I think this is not the first time this has happened.