I wouldnt even rate Zara one star to be honest! Ordered some stuff offline and one if the items arrived with the security tag on. Contacted Zara as I do not live local to one and asked them if they would be able to send out another and for me to return the original. They created such a fuss. I sent them pictures, booking numbers, receipts and they said the best they could offer was 10% off my next order and they would come and collect the original item and I would get a refund. I thought this was ok if they had the item in stock but they did not! I advised them that I didnt want to order anything else and I just wanted the tag off my item. They advised me to return it in store at a store 55 miles away. The customer service advisers were rude all the way through and they did not get back to me when they said they would. I had to keep contacting them and being put on hold for half an hour while they looked at case notes. I would never order online with Zara again, complete joke.