Terrible customer service by staff in Bolton store Returning 2 items at desk before which I had sprayed some perfume and wished to purchase which was placed beside items I was returning. The assistant smelt the item and accused me of wearing them item before wearing. I explained that the smell was probably the fact that I had just sprayed perfume and hence I was exchanging items for this instead. She went on to question whether I had worn it despite having the price tags on both items! At this point I became rather embarrassed as there was a queue of customers behind me and I was being questioned in such a degrading manner, despite there being a valid reason for her to smell perfume. She then insisted on calling for a manager and further adding to my embarrassment. She cane and authorised the refund as she smelt no perfume on the clothing. The refund took place then before Ieft she carried on to say how I shouldn’t have spoken to her in the manner I did. I didn’t even get an apology from her as she falsely accused me . I then told her that she needs to address the way she speaks to customers and didn’t like being spoken down too.