If I could give a 0 star review I would, absolutely terrible customer service! Ordered an item online which came with a security tag on, had paid for delivery but then had to travel over 10 miles to a store to return the item, tried to call numerous numbers for Zara with no answer, was then given a number in the store that didn’t work, eventually found a number days later that worked, called for a refund for my delivery charge seen as I had to travel to return it due to a fault of theirs and was refused a refund! Absolutely terrible and will not be buying from Zara again.