Brighton, Churchill Square store: no in-store signposting of where to collect online orders.
Member of changing room staff initiated action, then I was left hanging for 10-15 mins. before figuring out for myself that I had to stand at one end of service desk in order to be noticed and dealt with. Explained how customer service was lamentable but no sign of an apology.
Not even a manic pre-Christmas Saturday and this lot were useless. Get your systems sorted, Zara.
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