I ordered a jacket on line for my Daughter for Christmas, unfortunately it was the wrong size. I went into store to change it but was told that as the receipt was 1 week out of date this would not be possible. I have just waved goodbye to £70. As I am the mother of two teenage Daughters I have spent a lot of money at Zara over the years, especially at Christmas. Not any more! I will never go into a Zara shop again. Absolutely awful customer service.
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