If I could give a 0 I would!!! Zara are refusing to refund me. My item of clothing came with tag on and is faulty!! After an hour of negotiating with them (all I wanted was £3.99 back - how much the leggings cost) I was told that they would get someone to pick up the item and then return it with a new pair. I reluctantly agreed to this as I live on a boat and is massively out of my way to go to my postal address and would cost me money to get there. They then told me that the leggings were completely out of stock so could not be done AND still refused a refund to me. ITS £3.99!!! Pointless and so annoying as was practically getting shout at towards the end of the hour long conversation! WILL NEVER BUY ANYHING AGAIN.