their customer services is absolutely shocking. they don't send me email receipts, and no matter how many times I phone, they can't remedy this. so I have to return things via their courier, who is booked in for a twelve hour (!!!!!) window, but even when you do take a day off work (!!!!) and wait in all day, they still don't turn up!! so then you're back to the phoning and rebooking and waiting all day, and them not turning up and........aghhhhhhh!!!!! I HAVE NEVER DEALT WITH A WORSE COMPANY. I JUST WANT TO GET RID OF THIS LAST RETURN AND never SHOP WITH THEM AGAIN