The staff and manager at Solihull store are a disgrace. My daughter took a dress back but didn't have the receipt. The girl on the till, when asked if she could have a refund, stated" it depends who you are" then scanned the dress then refused a refund. The manager came along, looked my daughter up and down then stated" no refund" " Come back when you have found the receipt". When I called head office, I was told it is company policy not to give a refund without a receipt. " It states it clearly on the back of the receipt !!!" When I told them that not once did the store staff mention company policy, I was told I was mistaken. And they will have a quiet word with the staff about their attitude !!