Absolute joke. Refused to refund for an item and just kept asking for my address to which to return the item. They advised the item was unsellable but there was nothing wrong with the item when received by me, other than I disliked it. Webchat operative couldn't care less and did nothing that came anywhere near to 'customer care'. I would have awarded zero stars but had to give one star to be able to write review!!!! Any comments Zara?
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