What an awful refund and exchange policy. I bought a suit 3 days ago for my husband, when looking in the bag, the receipt was missing, however the transaction was available on my bank statement to the exact penny. Nonetheless, I was refused even an exchange. I spent over £100 for something that is worthless now as it doesn't fit and therefore I can't do anything with it, other than put it in a charity bag. I will never shop in Zara again!!! Overpriced for mediocre quality and the customer service is abysmal. Should I have known that their refund and exchange policy was so rubbish, I would have never even shopped there! Absolutely ruined my day.