I love Zara and always shop in-store but have had to make 2 phone calls and 4 trips to Hermes drop off and post office to try to return items. The QR code didn't work so has to get them to send a label which I had to get printed at Ryman as I have no printer. Currently in the post back to them ..why can't they include a label in the box like H & M it makes life so much eaaier
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