Ordered a child duvet cover and received conformation, When reading it, I realised that you have to buy the pillow case separately, Why? It's kids bedding, haven't got the time to select kids pillow cases, just put one in... Everywhere else gives you the pillow case with the duvet cover, why not Zara? Emailed Zara and asked if they could add it to my order (so not to pay the extra postage) and they couldn't. I did ordered it and I've paid the extra postage. In future I'm sticking to John Lewis, there customer service in my experience has been brilliant and they sell all there kids duvets with a pillow case, easy peasy!