Ordered $200 worth of goods, waited 3 weeks for shipping, contacted them and they told me they opened a case to locate it. After waiting 5 days to here back the same useless 'wait 24 hours, we will contact you', I ended up driving to 3 Fedex locations myself across the county to locate my package, only to find out it got lost. Combination of terrible service from Zara and Fed-Ex combined. Losing my package has nothing to do with coronavirus, its a wonderful collaboration between Zara and Fed-Ex of disorganisation and idiocy. Love their clothing but could have freaking sewn my own with the time I wasted speaking on the phone to customer service.