If I could give zero stars I would. I got assitance to buy 2 set of sheets for a full bed in Zara Home Stratford (£440). The sales person put the wrogn item in the basket (a cover sheet for an individual bed). I realized after washing it. I wash everything before use. It was clearly a mistake on them but they don’t take responsibility. When I went there to exchange it for the right size. they said it was a decision that the headquarters should make. The headquarters processed my request and said it was a decision by the store and the sale person in the store said no. This is disappointing and unprofessional. They didn’t want to exchange it. But they made me go through a long process when clearly they don’t like to take responsibility and lie to customers. I sold sheets in my college time (other brand) and we always exchange if it was the store’s fault. Just buy another brand that cares about you( specially after paying so much). This brand charges too much and doesn’t give proper customer service.