Zara Home Reviews

Name: Zara Home
Rating: 1.79

1.8 Rating 53 Reviews

19 %

of reviewers recommend Zara Home

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1.8

Based on 53 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Zara Home 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered 16 glass goblets online on Christmas Eve, the next day they were on sale for over $4 cheaper. I called the day after christmas to have them give me the sale price, because they hadn't even shipped. They refused to give me the sale price, stop the shippment and refund my order or help in any way. The person was completely uphelpful.”

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Posted 3 weeks ago

“Broken lamp delivered in poor packaging, the replacement came broken as well. Customer service chat is a nightmare. I'm still waiting for the rest of my order a week after it was scheduled. I will be grateful to never have to talk to anyone on the chat again after all the problems. No more zara home after this!”

Helpful Report

Posted 3 months ago

“We bought tableware from Zara Home. 12 dinner plates, breakfast plates, different bowls etc. For the first time in my life I have invested in porcelain tableware, hoping it would last me more than a few months. The quality is poor, chips easily. Due to the design, which I like, it hardly fits in the dishwasher. And it scratches. There are many dark marks on the white plates from eating with cutlery. Apparently it was a permanent collection, but it does not look available anymore on the website which makes me even more irritated, although I am not considering buying this ever again. What a deception!”

Helpful Report

Posted 3 months ago

“The worst online experience Instead of the promised week, the order is already taking a month. And it is still unknown when it will be. It is impossible to cancel an order through the site - only through the support service. Support is unprofessional and downright rude. I want to return the money for the order and never order from this store again.”

Helpful Report

Posted 6 months ago

“Rubbish delivery. Rubbish waste of time talking to customer service. Will not help with finding where the order is after 2 days late. System said out for delivery and now says not received by delivery company. Customer service just cuts the online chat twice 🤦‍♀️”

Helpful Report

Posted 7 months ago

“Terrible customer service I had an extremely frustrating experience dealing with the staff at the Zara Home store in Galleria mall after shopping at their Marina Mall location. I was missing an item from my Zara Home purchase at Marina Mall. When I tried calling the Galleria store to notify them, the phone line kept disconnecting. I must have tried calling for 40 minutes straight, both on my cell phone and the Marina Mall store phone, but no one at Galleria would answer. The Galleria staff I did manage to get on the phone refused to give me the store manager's name or help resolve the issue. After wasting 40 minutes of my time trying to get ahold of someone, one staff member finally answered and located the missing item. However, this meant I had to go all the way back to the Galleria store to pick it up when the mistake was theirs, not mine. The lack of accountability, awful customer service and indifference of the Galleria staff is unacceptable. I made the initial purchase at their Marina Mall store, yet their Galleria staff made zero effort to help fix their error. I would caution any potential customers about shopping at this Galleria location until Zara Home works on improving training and attitudes. A simple phone call about a missing item should not result in 40 minutes of disconnected calls and frustration.”

Helpful Report

Posted 9 months ago

“I had an extremely disappointing experience with Zara Home, which compels me to warn others. They outright lied about the delivery date of my order, causing significant disruption to my plans. The promised delivery date turned out to be a "misunderstanding" on my part, as they later claimed it was just an "estimate" hidden under asterisk in the small print. Their customer service was unhelpful and dismissive, refusing any form of compensation for their clear mistake. This isn't just about a delayed order; it's about Zara Home's misleading practices and lack of accountability. They’ve shown a blatant disregard for honest communication and customer satisfaction. I will be reporting Zara Home to Trading Standards for their deceitful practices and recommend others stay away from it if they value a good trustworthy service.”

Helpful Report

Posted 9 months ago

“Perchasses over 500€ in furniture in Zara home online Portugal store with deliberação + assembleia. They missed the First date for delivery and on the second e day refused to assemble. 20 days have gone by and the bed still on the cartons. Can’t contact anyone for help. After 10 phone calls, emails, even official complaint I am writing this. The worst customer service, the worst delivery service. Do not buy in Zara home. I have copies of all my chats and all attempts for help. I’ve been treated horribly and no feedback except for automatic replies. I am going to the continue to make complaints even by lawsuit, a company with these values shouldn’t be out there making profits.”

Helpful Report

Posted 1 year ago

“The two waffle bath towels I bought from Zara Battersea Power Station (BPS) produced so much fluff in my washing machine that my dark trousers and sweat shirts were covered with fluff in a subsequent wash (and I checked - no tissues were left in my trouser pockets). I went back to Zara BPS to see if I could exchange the towels for something else. Deborah, who attended to me there, said I couldn't without a receipt, which I had misplaced. I was so disappointed I just left the towels there. They were no good to me. My disappointment is not only with the poor quality towels but also with the lack of goodwill from Zara. I will definitely not recommend this store to my friends or members of my family.”

Helpful Report

Posted 1 year ago

“Very bad service !! - and a shame because I’ve been using their products for years - it’s not about losing the order (anybody can make a mistake) but they won’t return the money !! They keep passing me on internally and making the 6th ‘case’ number but won’t pay me back! And nobody cares - they just hang up or stop responding - headquarters is aware nu ‘can’t help’ - Never seen anything like this from such a big name - lost all my business in three countries because they refuse to pay me back 69,- on an order not delivered ?! Outrageous”

Helpful Report

Posted 1 year ago

“Very bad costumer service; return payment was executed 6 months after return was delivered to Zara Home warehouse.”

Helpful Report

Posted 1 year ago

“Terrible customer service! They send me a wrong item, after calling and sending emails they agreed to send me a replacement. Again I received wrong item . No apologies and they treated me terribly.I asked for refund and the response was after returning the item we will do the refund . First and last time buying from Zara home !”

Helpful Report

Posted 1 year ago

“Placed an order for an item over $300 and when the item was received, it came to me damaged. This was not shipping damage. The item had a 5 inch crack in the top wooden section. After contacting customer service, they told me they would pick up the item and send me a new one. They organized pick up without dispatching a new item for me even though I sent in proof of damage. Later, they told me they don't accept Iphone photos. Keeping my damaged item as their customer service is a huge hassle. Won't be purchasing again.”

Helpful Report

Posted 2 years ago

“Purchased over $800 in furniture in Zara home coruña store and was told absolutely delivery in 3-4 days. 10 days no delivery. Can’t contact anyone for help. After 6 chats and phone calls I am writing this. The worst customer service, the worst delivery service. Do not buy in Zara home. I have copies of all my chats and all attempts for help. I’ve been treated horribly nd no delivery. I am going to the store tomorrow to cancel order.”

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Posted 2 years ago

“I like your online store here you can find anything you want at very good prices thank you so much for such service”

Helpful Report

Posted 2 years ago

“I am writing this after 15 days, 9 attempts with customer service via chat, 5 emails, and one PayPal dispute later. We placed 3 orders over one week with ZARA Home totaling well over 300 dollars, but we received a partial delivery with one item missing. Missing item was $19.99. Being the good consumer, immediately contacted customer service detailing we did not receive the largest (in size) item from our order, and after two different customer service agents, we were assured it was on its way, we were given a tracking number, and sent an email with the same details, and told it would be a few additional days since it was coming from Spain. Well, tracking number was useless and never showed up as valid, and ZARA Home when contacted again changed their story to-- "All items were delivered"... We tried politely clarifying this was obviously wrong, as they themselves had previously CONFIRMED via email and chat, and that went nowhere. Vague answers, customer service hanging up on us…mind you, all we did was ask polite questions and firmly request someone resolve the issue or refund us. NOTTA! So, PayPal dispute was the only way forward. What a complete lack of customer service, transparency and accountability. I mean, it was an almost spectacular display of horrible service. BUYER BEWARE!”

Helpful Report

Posted 2 years ago

“Extremely overpriced. I bought candles and hand-wash to match. Rubbish packaging. Boxes were all dented and slightly damaged. The motif fell of the handwashes. Also changed the candle holder to cheaper basic look. And worst was on the candle that I used to buy frequently albeit not for a little while has reduced by almost half the size but the price has gone up. Win win for them. Won't be buying from them again. Nicer company's out there and much cheaper with lovely boxed items.”

Helpful Report

Posted 2 years ago

“Firstly our delivery was sent back as chair was broken, we had to find this out for ourselves, no correspondence, then they send us the same chair AGAIN, ABSOLUTE DISGRASE DO NOT USE ZARA HOME.”

Helpful Report

Posted 2 years ago

“THE WORST WEBSITE EVER. 90% of items that you can put in basket are actually out of stock and another 10% you can buy, but they will send you a mail that product is unavailable and refund money… Reviews here tell you everything…”

Helpful Report

Posted 2 years ago

“It's return policy is disappointing. when you buy an item online from Canada Zara home, you are only allowed to return it through the Post at your expense; even if the destination is in your city, you are not allowed to drop it off! Even you can not drop off directly at Zara home shops. It is kinda punishment. Returning a 300$ light (6 kg) rug costs 93$ for us with FedEx! It is disgusting. It was our Last purchase from Zara Home. Not recommended at all.”

Helpful Report

Posted 3 years ago

Zara Home is rated 1.8 based on 53 reviews