Name: Zara Home
Rating: 1.88

“I had an amazing shopping experience at Zara Home, and I would especially like to thank Sara Saba for her exceptional service. She was incredibly kind, professional, patient, and attentive. She went above and beyond to help me find exactly what I was looking for, and her warm and positive attitude made the whole experience even more enjoyable. Sara is a true asset to the team. It’s rare to come across someone who combines such professionalism with genuine kindness and a passion for helping customers. She truly made a difference in my visit, and I really appreciate her efforts. Thank you, Sara, for the wonderful service! You absolutely deserve to be recognized. 🤍✨”

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Posted 2 days ago

“I had an amazing shopping experience at Zara Home, and I would especially like to thank Sara Saba for her exceptional service. She was incredibly kind, professional, patient, and attentive. She went above and beyond to help me find exactly what I was looking for, and her warm and positive attitude made the whole experience even more enjoyable. Sara is a true asset to the team. It’s rare to come across someone who combines such professionalism with genuine kindness and a passion for helping customers. She truly made a difference in my visit, and I really appreciate her efforts. Thank you, Sara, for the wonderful service! You absolutely deserve to be recognized. 🤍✨”

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Posted 2 days ago

“Fotolijstje gekocht dat bij thuiskomst kapot blijkt te zijn. Ook bestelling gedaan van nachtkleding. Contact opnemen over de bestelling is niet mogelijk. Telefoonoproep wordt altijd beëindigd. Mailen is niet mogelijk. op een vraag via chat komt een wedervraag maar geen bevredigend antwoord. Zeer frustrerend.”

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Posted 2 days ago

“This is the worst company I have ever have had to work with. I wish I had read the reviews before purchasing a mattress here. Not one time did they tell me the truth about anything. They promised I would get the mattress in one week. They made excuses after excuses after excuses. Then they offered to give me an upgrade for all my troubles. They showed up with a damaged, inferior matress then what they promised me. Had to tell them to get lost. I did finally get my refund. WHATEVER YOU DO, DO NOT BUY ANYTHING FROM ZARA FURNITURE!! PLEASE!!”

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Posted 6 days ago

“unbelievable that they wont even give me a price adjustment when 3 out of 5 items are 20% lower price within 2 weeks of my order ! Never buy from them again. And if you are in Canada, dont ever buy from them. Both their phone and live chat are so unfriendly and every question is basically answered with a No. They dont even try to help or try to understand the issues.”

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Posted 4 weeks ago

“I recently received a shipment from Zara Home, and I must say, I was quite dismayed by the packing quality. While I recognize that errors do occur, the lack of attention given to packaging and shipping is simply not acceptable. I ordered seven items, including three made of glass, and it felt as though they carelessly grabbed everything and tossed it into a box. The glass pieces were only lightly wrapped in a bit of paper and haphazardly placed inside without any proper consideration. It reminded me of how a child in elementary school might pack a box—completely unacceptable. Fortunately, the items weren't too expensive, and I appreciate the refund, but I can assure you that I won’t be returning as a customer.”

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Posted 1 month ago

“This company is a nightmare to work with. After weeks of AI-GENERATED "responses" to my request for assistance, I finally sent a DM through Instagram and we finally got the order delivered. What a joke! EVERYTHING just put in one HUGE box, with minimal packing paper, no dividers or anything to keep the items from breaking, consequently, two wine glasses are broken. & the quality of EVERY ITEM IS TERRIBLE. The earthenware is poorly screen printed, VERY pixilated, and the color is off by a couple of shades from item to item, which means a not all of the pieces match. Plates are slightly different than the desert plates, which is slightly different than the bowls, which is slightly different than the platter. I would be embarrassed to use these at dinner. The wine glasses are NOT crystal. They're regular cheap cut glass and not crystal as advertised. The napkins are shockingly small - about 8 x 8 - ESPECIALLY for the price and so thin you can see through them. I DO NOT RECOMMEND THIS COMPANY AT ALL!!”

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Posted 4 months ago

“Terrible service trying to return item Absolutely chaotic No system or anyone to talk to bar the tele girls”

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Posted 8 months ago

“Desidero esprimere la mia profonda insoddisfazione per l’esperienza avuta con il servizio clienti Zara e Zara Home di Milano. Ho contattato il customer care per un problema molto semplice: capire dove fossero finiti Euro 50 di credito su una gift card. Mi aspettavo risposte chiare e un’assistenza rapida, ma invece sono stata rimbalzata da un ufficio all’altro. Il customer care di Zara mi ha indirizzata a Zara Home; Zara Home, a sua volta, mi ha risposto che non poteva sapere nulla delle operazioni di Zara. Siccome ho acquistato da Massimo Dutti loro non sapevano nulla di Zara Home. Il risultato? Numerose telefonate a vuoto, mail inutili e nessuna soluzione. Trovo scandaloso che un servizio clienti, il cui unico compito è assistere il cliente, non sia in grado di dare risposte concrete, si lavi le mani del problema e scarichi la responsabilità altrove. Alla fine, ho rinunciato, regalando di fatto a Zara i Euro 50 di credito, ma con la ferma decisione di non acquistare mai più nei loro negozi — né in Italia, né all’estero. Un’azienda globale di queste dimensioni dovrebbe garantire un servizio clienti efficiente e rispettoso del tempo e della fiducia dei propri clienti. Purtroppo, la mia esperienza dimostra esattamente il contrario: un vero muro di gomma. Oltre a sconsigliare vivamente le gift cards sconsiglio Zara in generale per una totale mancanza di serietà.”

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Posted 1 year ago

“Zara Home has a terrible return policy. They only give you 30 days from the day it was shipped! Not when it arrives to your house (which was a week later than the ship date). I called customer service to ask for a grace period as I was away and the courier gives you a shipping (3-5 days) so it was not guaranteed what day it would arrive. So not only do I have to pay the shipping costs to have it sent back, but if it arrives late to their warehouse, they will not honour the refund. TERRIBLE CUSTOMER SERVICE! I DO NOT RECOMMEND BUYING ONLINE DUE TO THEIR AWFUL RETURN POLICY. In fact, I Will not buy anything further from Zara Home. It’s not worth it”

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Posted 1 year ago

“Zara home has no reliable quality control as I have to return all four products which I ordered on line. All four products they send me had visible obvious defects. In addition, I had to physically return those products to their nearest shop as they do not offer pick ups from the address. I do not recommend purchasing ANYTTHING from Zara home online.”

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Posted 1 year ago

“Wanted some door knobs. Only wanted a couple. Zara was the best offer. Had to have them delivered as Zara home wouldn't send them to Zara blue water for click and collect.”

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Posted 1 year ago

“At the shop they ordered an item for me online, I had to pay for the item in advanced than Zara home canceled the order and now they do not want to refund my payment online. They want to force me to go into the closest outlet, which is on my neighbor island and the costs for the ferry and the diesel are higher then the money of the refund. Not mentioned the time I have to invest to get my money back. Once I complained I got a phone call promising me that I will receive my money but that they would need more info from me and that I would receive an e-mail which never arrived and I also do no longer get replies to my emails in which I ask for my money. Did not expect such a behavior from a company with such a name. As you can see in the picture it said that I will receive a refund in a few days and that dates back to the 17th March”

Zara Home 1 star review on 10th March 2025

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Posted 1 year ago

“Very good. Highly recommend”

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Posted 1 year ago

“I ordered 16 glass goblets online on Christmas Eve, the next day they were on sale for over $4 cheaper. I called the day after christmas to have them give me the sale price, because they hadn't even shipped. They refused to give me the sale price, stop the shippment and refund my order or help in any way. The person was completely uphelpful.”

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Posted 1 year ago

“Broken lamp delivered in poor packaging, the replacement came broken as well. Customer service chat is a nightmare. I'm still waiting for the rest of my order a week after it was scheduled. I will be grateful to never have to talk to anyone on the chat again after all the problems. No more zara home after this!”

Zara Home 1 star review on 2nd October 2024

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Posted 1 year ago

“We bought tableware from Zara Home. 12 dinner plates, breakfast plates, different bowls etc. For the first time in my life I have invested in porcelain tableware, hoping it would last me more than a few months. The quality is poor, chips easily. Due to the design, which I like, it hardly fits in the dishwasher. And it scratches. There are many dark marks on the white plates from eating with cutlery. Apparently it was a permanent collection, but it does not look available anymore on the website which makes me even more irritated, although I am not considering buying this ever again. What a deception!”

Zara Home 1 star review on 21st September 2024

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Posted 1 year ago

“The worst online experience Instead of the promised week, the order is already taking a month. And it is still unknown when it will be. It is impossible to cancel an order through the site - only through the support service. Support is unprofessional and downright rude. I want to return the money for the order and never order from this store again.”

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Posted 2 years ago

“Rubbish delivery. Rubbish waste of time talking to customer service. Will not help with finding where the order is after 2 days late. System said out for delivery and now says not received by delivery company. Customer service just cuts the online chat twice 🤦‍♀️”

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Posted 2 years ago

“Terrible customer service I had an extremely frustrating experience dealing with the staff at the Zara Home store in Galleria mall after shopping at their Marina Mall location. I was missing an item from my Zara Home purchase at Marina Mall. When I tried calling the Galleria store to notify them, the phone line kept disconnecting. I must have tried calling for 40 minutes straight, both on my cell phone and the Marina Mall store phone, but no one at Galleria would answer. The Galleria staff I did manage to get on the phone refused to give me the store manager's name or help resolve the issue. After wasting 40 minutes of my time trying to get ahold of someone, one staff member finally answered and located the missing item. However, this meant I had to go all the way back to the Galleria store to pick it up when the mistake was theirs, not mine. The lack of accountability, awful customer service and indifference of the Galleria staff is unacceptable. I made the initial purchase at their Marina Mall store, yet their Galleria staff made zero effort to help fix their error. I would caution any potential customers about shopping at this Galleria location until Zara Home works on improving training and attitudes. A simple phone call about a missing item should not result in 40 minutes of disconnected calls and frustration.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

Zara Home Reviews