Zara Home Reviews

Name: Zara Home
Rating: 1.84

1.8 Rating 58 Reviews

21 %

of reviewers recommend Zara Home

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1.8

Based on 58 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Zara Home 1 star review on 10th March 2025

Anonymous

Anonymous // 01/01/2019

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“I am writing this after 15 days, 9 attempts with customer service via chat, 5 emails, and one PayPal dispute later. We placed 3 orders over one week with ZARA Home totaling well over 300 dollars, but we received a partial delivery with one item missing. Missing item was $19.99. Being the good consumer, immediately contacted customer service detailing we did not receive the largest (in size) item from our order, and after two different customer service agents, we were assured it was on its way, we were given a tracking number, and sent an email with the same details, and told it would be a few additional days since it was coming from Spain. Well, tracking number was useless and never showed up as valid, and ZARA Home when contacted again changed their story to-- "All items were delivered"... We tried politely clarifying this was obviously wrong, as they themselves had previously CONFIRMED via email and chat, and that went nowhere. Vague answers, customer service hanging up on us…mind you, all we did was ask polite questions and firmly request someone resolve the issue or refund us. NOTTA! So, PayPal dispute was the only way forward. What a complete lack of customer service, transparency and accountability. I mean, it was an almost spectacular display of horrible service. BUYER BEWARE!”

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Posted 3 years ago

“Extremely overpriced. I bought candles and hand-wash to match. Rubbish packaging. Boxes were all dented and slightly damaged. The motif fell of the handwashes. Also changed the candle holder to cheaper basic look. And worst was on the candle that I used to buy frequently albeit not for a little while has reduced by almost half the size but the price has gone up. Win win for them. Won't be buying from them again. Nicer company's out there and much cheaper with lovely boxed items.”

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Posted 3 years ago

“Firstly our delivery was sent back as chair was broken, we had to find this out for ourselves, no correspondence, then they send us the same chair AGAIN, ABSOLUTE DISGRASE DO NOT USE ZARA HOME.”

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Posted 3 years ago

“THE WORST WEBSITE EVER. 90% of items that you can put in basket are actually out of stock and another 10% you can buy, but they will send you a mail that product is unavailable and refund money… Reviews here tell you everything…”

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Posted 3 years ago

“It's return policy is disappointing. when you buy an item online from Canada Zara home, you are only allowed to return it through the Post at your expense; even if the destination is in your city, you are not allowed to drop it off! Even you can not drop off directly at Zara home shops. It is kinda punishment. Returning a 300$ light (6 kg) rug costs 93$ for us with FedEx! It is disgusting. It was our Last purchase from Zara Home. Not recommended at all.”

Zara Home 1 star review on 11th January 2022

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Posted 3 years ago

“I spent 2000 euros at Zara Home to furnish my new apartment. After 3 weeks I had still not received my order or received a tracking code. I tried to reach out to customer service but all they say is that they have tried to contact the shipping company but don't have an update. It's been almost a month and still no news. I really urge you not to buy anything from Zara Home. I can't believe a large company like Zara behaves like this.”

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Posted 3 years ago

“I don’t recommend buying anything online at Zara Home. Their customer service is a joke. They will leave you waiting for delivery for long weeks and they’ll be sending false information via emails just to get rid of you. They break their own regulations (available at their website) and ignore customer’s attempts to vindicate their rights. They basically don’t care about customer satisfaction. Once you’ve paid, you’re of no interest to them. Never again. Not recommended.”

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Posted 3 years ago

“Almost everything is overpriced and some of their products have bad quality. I bought 2 pillowcases for 29,99 that were supposed to be cotton chatin but after I washed them they became very rough. Their towels are very good though, I've been buying them for years.”

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Posted 3 years ago

“The WORST COMPANY. NEBERVEHER EVER BUY FROM THEM REPORTED TO TRADING STANDARDS. COUKD NIT BE WORSE. 109999% terrible”

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Posted 3 years ago

“Ordered bathroom accessories described as "black resin". GOOD - they arrived quickly and well packaged. BAD - one item was a tray. Within one day the surface started to peel and it was obvious this was not made of black resin but another material, spray painted black! VERY BAD - customer service. We have had several useless "chats", one lengthy but useless phone call, many frustrating whatsapp conversations (before any help or resolution of the problem, you are cut off and have to start again). We've sent pictures of the faulty item (3 or 4 times), have been given 2 "case" numbers (quoting these has no effect) and we've written sensibly and at length to the CEO of Zara. No reply. All for a £11.99 item!! Don't normally give up, but we will now - we'll just post warnings on every review site we can find which will cost zara significantly more than the cost of our bathroom tray!”

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Posted 4 years ago

“Hi, I work In Zara home. he leído todos los comentarios,. Y les daré una explicación, Aveces entran personas a trabajar que no saben cómo son las cosas o como se mandan, Las mayorías de veces no lo chequean ni nada, Solo lo mandan, Pero recibimos training y órdenes estrictas de mandar todo bien y nada roto o puedas faltante, Pero ahí algunas empacadoras que por llegar hacer la producción que nos exigen por ahora mandan todo como se les da la gana o como se les haga más fácil, Zara home es una buena compañía y de calidad, Solo que las empacadoras algunas no hacen las cosas como deberían, Espero Y entiendan el inconveniente, Aviso están haciendo mejorías para que todo el empaquetado y los envíos lleguen mejor a su destinarío, Gracias por confiar en Zara home❤️”

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Posted 4 years ago

“Very good , beatiful”

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Posted 4 years ago

“Very good,”

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Posted 4 years ago

“Zeer slecht , hun programma gooit factuur door elkaar waardoor er niets bezorgd kan worden omdat het huisnummer nu ineens mijn telefoonnummer was. geen excuus niets . Moest maar opnieuw bestellen dit ging terug en moest maar 2 weken op mijn geld wachten . Terwijl dit puur bij hun lag. Was favoriet maar nooit meer .”

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Posted 4 years ago

“I bought a set of 2 side tables and both of them are unstable. 2 out of 2 means 100% failure so it's not a coincidence. Well done zara home :D”

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Posted 4 years ago

“Worst online shop experience ever!”

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Posted 4 years ago

“I ordered a toiletry bag and they offer towels on sale to go with that bag. After following up with their customer service team ”Xian” tells me that they had no stock when they took my order. That they would be processing a refund within 10 days. I said fine but I would like a full refund because the main item(toiletry bag) was cancelled by Zara and I do not believe that if I had not followed up Zara would have refunded me. Xian insisted on terms and conditions of the sale which I replied but you have not supplied what you agreed in the sale contract. He insisted that the return would be at my expense.”

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Posted 4 years ago

“I ordered online, paid and two weeks later the order was cancelled due to lack of stock. No gift voucher or any benefit was offered.”

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Posted 4 years ago

“Worst Customer Service ever. Order somethinh that arrived broken. So I sent it back and asked for refund. Instead of my money I got a new one. This was also broken so had to send it back again. After weeks of numerous emails and bad communication I still don’t have my money back! Last time I ordered here.”

Zara Home 1 star review on 25th June 2020

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Posted 5 years ago

“En un primer momento me anularon un pedido haciéndome una devolución y se lavaron las manos. Después la página me daba error y aunque lo intentaban arreglar, la vez siguiente me surgía un error distinto. . Llevo dos meses intentando comprar una cosas pero ya se han acabado claro... Una perdida de tiempo, pésimo servicio”

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Posted 5 years ago

Zara Home is rated 1.8 based on 58 reviews