Zara Home Reviews

Name: Zara Home
Rating: 1.88

1.9 Rating 48 Reviews

21 %

of reviewers recommend Zara Home

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1.9

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Zara Home 1 star review on 31st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like your online store here you can find anything you want at very good prices thank you so much for such service”

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Posted 1 year ago

“Hi, I work In Zara home. he leído todos los comentarios,. Y les daré una explicación, Aveces entran personas a trabajar que no saben cómo son las cosas o como se mandan, Las mayorías de veces no lo chequean ni nada, Solo lo mandan, Pero recibimos training y órdenes estrictas de mandar todo bien y nada roto o puedas faltante, Pero ahí algunas empacadoras que por llegar hacer la producción que nos exigen por ahora mandan todo como se les da la gana o como se les haga más fácil, Zara home es una buena compañía y de calidad, Solo que las empacadoras algunas no hacen las cosas como deberían, Espero Y entiendan el inconveniente, Aviso están haciendo mejorías para que todo el empaquetado y los envíos lleguen mejor a su destinarío, Gracias por confiar en Zara home❤️”

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Posted 3 years ago

“Very good , beatiful”

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Posted 3 years ago

“Very good,”

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Posted 3 years ago

“Very good”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Beautiful side tables”

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Posted 6 years ago

“Beautiful side tables”

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Posted 6 years ago

“Best products”

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Posted 6 years ago

“I absolutely love Zara home, but the service is always so so slow. They have lots of people at the tills but only one serving most of the time. Love everything in the shop and want to buy it all!”

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Posted 6 years ago

“They have very trendy colours and it is easy to match with many products. They have accent and basic colours which is great as well as the quality. You can tell the quality is quite good compared to other competitors. Besides, the home fragrances are amazing and the packaging feels really good...perfect for a housewarming gift.”

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Posted 6 years ago

“Terrible customer service I had an extremely frustrating experience dealing with the staff at the Zara Home store in Galleria mall after shopping at their Marina Mall location. I was missing an item from my Zara Home purchase at Marina Mall. When I tried calling the Galleria store to notify them, the phone line kept disconnecting. I must have tried calling for 40 minutes straight, both on my cell phone and the Marina Mall store phone, but no one at Galleria would answer. The Galleria staff I did manage to get on the phone refused to give me the store manager's name or help resolve the issue. After wasting 40 minutes of my time trying to get ahold of someone, one staff member finally answered and located the missing item. However, this meant I had to go all the way back to the Galleria store to pick it up when the mistake was theirs, not mine. The lack of accountability, awful customer service and indifference of the Galleria staff is unacceptable. I made the initial purchase at their Marina Mall store, yet their Galleria staff made zero effort to help fix their error. I would caution any potential customers about shopping at this Galleria location until Zara Home works on improving training and attitudes. A simple phone call about a missing item should not result in 40 minutes of disconnected calls and frustration.”

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Posted 3 weeks ago

“Almost everything is overpriced and some of their products have bad quality. I bought 2 pillowcases for 29,99 that were supposed to be cotton chatin but after I washed them they became very rough. Their towels are very good though, I've been buying them for years.”

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Posted 2 years ago

“I had an extremely disappointing experience with Zara Home, which compels me to warn others. They outright lied about the delivery date of my order, causing significant disruption to my plans. The promised delivery date turned out to be a "misunderstanding" on my part, as they later claimed it was just an "estimate" hidden under asterisk in the small print. Their customer service was unhelpful and dismissive, refusing any form of compensation for their clear mistake. This isn't just about a delayed order; it's about Zara Home's misleading practices and lack of accountability. They’ve shown a blatant disregard for honest communication and customer satisfaction. I will be reporting Zara Home to Trading Standards for their deceitful practices and recommend others stay away from it if they value a good trustworthy service.”

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Posted 3 weeks ago

“Perchasses over 500€ in furniture in Zara home online Portugal store with deliberação + assembleia. They missed the First date for delivery and on the second e day refused to assemble. 20 days have gone by and the bed still on the cartons. Can’t contact anyone for help. After 10 phone calls, emails, even official complaint I am writing this. The worst customer service, the worst delivery service. Do not buy in Zara home. I have copies of all my chats and all attempts for help. I’ve been treated horribly and no feedback except for automatic replies. I am going to the continue to make complaints even by lawsuit, a company with these values shouldn’t be out there making profits.”

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Posted 5 months ago

“The two waffle bath towels I bought from Zara Battersea Power Station (BPS) produced so much fluff in my washing machine that my dark trousers and sweat shirts were covered with fluff in a subsequent wash (and I checked - no tissues were left in my trouser pockets). I went back to Zara BPS to see if I could exchange the towels for something else. Deborah, who attended to me there, said I couldn't without a receipt, which I had misplaced. I was so disappointed I just left the towels there. They were no good to me. My disappointment is not only with the poor quality towels but also with the lack of goodwill from Zara. I will definitely not recommend this store to my friends or members of my family.”

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Posted 1 year ago

“Very bad service !! - and a shame because I’ve been using their products for years - it’s not about losing the order (anybody can make a mistake) but they won’t return the money !! They keep passing me on internally and making the 6th ‘case’ number but won’t pay me back! And nobody cares - they just hang up or stop responding - headquarters is aware nu ‘can’t help’ - Never seen anything like this from such a big name - lost all my business in three countries because they refuse to pay me back 69,- on an order not delivered ?! Outrageous”

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Posted 1 year ago

“Very bad costumer service; return payment was executed 6 months after return was delivered to Zara Home warehouse.”

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Posted 1 year ago

“Terrible customer service! They send me a wrong item, after calling and sending emails they agreed to send me a replacement. Again I received wrong item . No apologies and they treated me terribly.I asked for refund and the response was after returning the item we will do the refund . First and last time buying from Zara home !”

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Posted 1 year ago

“Placed an order for an item over $300 and when the item was received, it came to me damaged. This was not shipping damage. The item had a 5 inch crack in the top wooden section. After contacting customer service, they told me they would pick up the item and send me a new one. They organized pick up without dispatching a new item for me even though I sent in proof of damage. Later, they told me they don't accept Iphone photos. Keeping my damaged item as their customer service is a huge hassle. Won't be purchasing again.”

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Posted 1 year ago

Zara Home is rated 1.9 based on 48 reviews