Zara Home Reviews

Name: Zara Home
Rating: 1.88

1.9 Rating 48 Reviews

21 %

of reviewers recommend Zara Home

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1.9

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Zara Home 1 star review on 31st October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service I had an extremely frustrating experience dealing with the staff at the Zara Home store in Galleria mall after shopping at their Marina Mall location. I was missing an item from my Zara Home purchase at Marina Mall. When I tried calling the Galleria store to notify them, the phone line kept disconnecting. I must have tried calling for 40 minutes straight, both on my cell phone and the Marina Mall store phone, but no one at Galleria would answer. The Galleria staff I did manage to get on the phone refused to give me the store manager's name or help resolve the issue. After wasting 40 minutes of my time trying to get ahold of someone, one staff member finally answered and located the missing item. However, this meant I had to go all the way back to the Galleria store to pick it up when the mistake was theirs, not mine. The lack of accountability, awful customer service and indifference of the Galleria staff is unacceptable. I made the initial purchase at their Marina Mall store, yet their Galleria staff made zero effort to help fix their error. I would caution any potential customers about shopping at this Galleria location until Zara Home works on improving training and attitudes. A simple phone call about a missing item should not result in 40 minutes of disconnected calls and frustration.”

Helpful Report

Posted 3 weeks ago

“Almost everything is overpriced and some of their products have bad quality. I bought 2 pillowcases for 29,99 that were supposed to be cotton chatin but after I washed them they became very rough. Their towels are very good though, I've been buying them for years.”

Helpful Report

Posted 2 years ago

Zara Home is rated 1.9 based on 48 reviews