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Zara Home Reviews

1.9 Rating 48 Reviews

21 %

of reviewers recommend Zara Home

Company Reviews

1.9

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Zara Home 1 star review on 31st October 2023

Zara Home 1 star review on 31st October 2023

Zara Home 1 star review on 6th March 2023

Zara Home 1 star review on 11th January 2022

Zara Home 1 star review on 25th June 2020

Zara Home 1 star review on 25th June 2020

Zara Home 1 star review on 25th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased over $800 in furniture in Zara home coruña store and was told absolutely delivery in 3-4 days. 10 days no delivery. Can’t contact anyone for help. After 6 chats and phone calls I am writing this. The worst customer service, the worst delivery service. Do not buy in Zara home. I have copies of all my chats and all attempts for help. I’ve been treated horribly nd no delivery. I am going to the store tomorrow to cancel order.”

Posted 1 year ago

“I am writing this after 15 days, 9 attempts with customer service via chat, 5 emails, and one PayPal dispute later. We placed 3 orders over one week with ZARA Home totaling well over 300 dollars, but we received a partial delivery with one item missing. Missing item was $19.99. Being the good consumer, immediately contacted customer service detailing we did not receive the largest (in size) item from our order, and after two different customer service agents, we were assured it was on its way, we were given a tracking number, and sent an email with the same details, and told it would be a few additional days since it was coming from Spain. Well, tracking number was useless and never showed up as valid, and ZARA Home when contacted again changed their story to-- "All items were delivered"... We tried politely clarifying this was obviously wrong, as they themselves had previously CONFIRMED via email and chat, and that went nowhere. Vague answers, customer service hanging up on us…mind you, all we did was ask polite questions and firmly request someone resolve the issue or refund us. NOTTA! So, PayPal dispute was the only way forward. What a complete lack of customer service, transparency and accountability. I mean, it was an almost spectacular display of horrible service. BUYER BEWARE!”

Posted 1 year ago

“Extremely overpriced. I bought candles and hand-wash to match. Rubbish packaging. Boxes were all dented and slightly damaged. The motif fell of the handwashes. Also changed the candle holder to cheaper basic look. And worst was on the candle that I used to buy frequently albeit not for a little while has reduced by almost half the size but the price has gone up. Win win for them. Won't be buying from them again. Nicer company's out there and much cheaper with lovely boxed items.”

Posted 2 years ago

“Firstly our delivery was sent back as chair was broken, we had to find this out for ourselves, no correspondence, then they send us the same chair AGAIN, ABSOLUTE DISGRASE DO NOT USE ZARA HOME.”

Posted 2 years ago

“THE WORST WEBSITE EVER. 90% of items that you can put in basket are actually out of stock and another 10% you can buy, but they will send you a mail that product is unavailable and refund money… Reviews here tell you everything…”

Posted 2 years ago

“It's return policy is disappointing. when you buy an item online from Canada Zara home, you are only allowed to return it through the Post at your expense; even if the destination is in your city, you are not allowed to drop it off! Even you can not drop off directly at Zara home shops. It is kinda punishment. Returning a 300$ light (6 kg) rug costs 93$ for us with FedEx! It is disgusting. It was our Last purchase from Zara Home. Not recommended at all.”

Zara Home 1 star review on 11th January 2022

Posted 2 years ago

“I spent 2000 euros at Zara Home to furnish my new apartment. After 3 weeks I had still not received my order or received a tracking code. I tried to reach out to customer service but all they say is that they have tried to contact the shipping company but don't have an update. It's been almost a month and still no news. I really urge you not to buy anything from Zara Home. I can't believe a large company like Zara behaves like this.”

Posted 2 years ago

“I don’t recommend buying anything online at Zara Home. Their customer service is a joke. They will leave you waiting for delivery for long weeks and they’ll be sending false information via emails just to get rid of you. They break their own regulations (available at their website) and ignore customer’s attempts to vindicate their rights. They basically don’t care about customer satisfaction. Once you’ve paid, you’re of no interest to them. Never again. Not recommended.”

Posted 2 years ago

“The WORST COMPANY. NEBERVEHER EVER BUY FROM THEM REPORTED TO TRADING STANDARDS. COUKD NIT BE WORSE. 109999% terrible”

Posted 2 years ago

“Ordered bathroom accessories described as "black resin". GOOD - they arrived quickly and well packaged. BAD - one item was a tray. Within one day the surface started to peel and it was obvious this was not made of black resin but another material, spray painted black! VERY BAD - customer service. We have had several useless "chats", one lengthy but useless phone call, many frustrating whatsapp conversations (before any help or resolution of the problem, you are cut off and have to start again). We've sent pictures of the faulty item (3 or 4 times), have been given 2 "case" numbers (quoting these has no effect) and we've written sensibly and at length to the CEO of Zara. No reply. All for a £11.99 item!! Don't normally give up, but we will now - we'll just post warnings on every review site we can find which will cost zara significantly more than the cost of our bathroom tray!”

Posted 2 years ago

“Zeer slecht , hun programma gooit factuur door elkaar waardoor er niets bezorgd kan worden omdat het huisnummer nu ineens mijn telefoonnummer was. geen excuus niets . Moest maar opnieuw bestellen dit ging terug en moest maar 2 weken op mijn geld wachten . Terwijl dit puur bij hun lag. Was favoriet maar nooit meer .”

Posted 3 years ago

“I bought a set of 2 side tables and both of them are unstable. 2 out of 2 means 100% failure so it's not a coincidence. Well done zara home :D”

Posted 3 years ago

“Worst online shop experience ever!”

Posted 3 years ago

“I ordered a toiletry bag and they offer towels on sale to go with that bag. After following up with their customer service team ”Xian” tells me that they had no stock when they took my order. That they would be processing a refund within 10 days. I said fine but I would like a full refund because the main item(toiletry bag) was cancelled by Zara and I do not believe that if I had not followed up Zara would have refunded me. Xian insisted on terms and conditions of the sale which I replied but you have not supplied what you agreed in the sale contract. He insisted that the return would be at my expense.”

Posted 3 years ago

“I ordered online, paid and two weeks later the order was cancelled due to lack of stock. No gift voucher or any benefit was offered.”

Posted 3 years ago

“Worst Customer Service ever. Order somethinh that arrived broken. So I sent it back and asked for refund. Instead of my money I got a new one. This was also broken so had to send it back again. After weeks of numerous emails and bad communication I still don’t have my money back! Last time I ordered here.”

Zara Home 1 star review on 25th June 2020

Zara Home 1 star review on 25th June 2020

Zara Home 1 star review on 25th June 2020

Posted 3 years ago

“En un primer momento me anularon un pedido haciéndome una devolución y se lavaron las manos. Después la página me daba error y aunque lo intentaban arreglar, la vez siguiente me surgía un error distinto. . Llevo dos meses intentando comprar una cosas pero ya se han acabado claro... Una perdida de tiempo, pésimo servicio”

Posted 4 years ago

“I purchased 3 ceramic tumblers from Zara to use in my bathroom primarily to store my toothbrush in, rinse toothpaste out of my mouth or to drink water and to wash and store my makeup brushes in. I washed them by hand, checked the bottom of the cup for washing instructions, and then went to check the labels to see if they could be put in a dishwasher. There was no label on the bottom of the tumblers so I then looked at the stickers that were attached to the bottom of the tumblers. The stickers for the 2 white ceramic tumblers said "not safe for food ...if vessel is used for food may be harmful". I was not comfortable using these for items I am putting in my mouth and on my face including my eyes so contacted the customer service department to request a return. I was shocked when I chatted with the customer service person and was told that this was categorized as a bathroom accessory and not expected to be food-safe so I couldn't get a return. All glasses on their site are specifically listed as tumblers. This item was listed as a tumbler. It looks very very similar to the ridged terracotta tumbler I purchased the same day that apparently was classified as tableware. In a bathroom setting this tumbler would be used for rinsing out toothpaste out of your mouth, to drink water, or storage of items like your toothbrush that would go in your mouth. For Zara to sell something and list it as a tumbler and not specify its for decorative use only and that harm can come to you from using it is completely unacceptable. If I didn't check for washing instructions I would be using this to rinse out toothpaste, drink water and to store my toothbrush, as I am sure other consumers are doing Zara Home should be required to review all of the bathroom tumblers that they are selling and either ensuring they are food safe or clearly labelling them online as not food safe and for decorative purposes only and not describing them as a tumbler so harm doesn't come to the customers that don't happen to notice the sticker at bottom”

Posted 4 years ago

“I ordered some items on-line and wanted to return 2. I can either bring them back to a shop or send them back at my own expense. There aren't many shops and why does one order on-line, maybe because one is bed-bound after an accident? I looked up how to send them back. I found out I had to send them back to POLAND! One doesn't expect that, most return services are free of charge or a minor cost, the freihgt to Poland would cost me 36 € for goods worth 75 €. I would expect a company like ZARA to have at least a return address in each country. This is as good as no return policy. And ZARA home's answer wasn't very apologetic, friendly or remorsefull, and they don't intend to change anything. Never again!! It may be on their website, but it isn't fair at all.”

Posted 4 years ago

“phone number hangs up on you - how is that possible for a company of this size?? Waiting over 1/2 hr on Chat to return something. Horrific service. Would never buy something here again.”

Posted 4 years ago

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Zara Home is rated 1.9 based on 48 reviews