Bought a chair from Zara home that was delivered broken. I have tried to have the item collected (the only way you can return an item) 3 times now, having to book days off work to be at home for the weekday only collection times, and collection has failed every time. Customer service line is beyond a joke and I'm on a 'manager call back list' that apparently will take 4 days to come to anything. I can't get a refund until the chair is collected. Feeling powerless and taken advantage of.
4 years ago
Zara Home has a
1.9
average rating
from
48
reviews
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