My wife uses a disability scooter and we wanted to see two things when our boat docked at Tauranga - Hobbiton and both thermal regions of Rotorua. For the first tour, Zealandier rearranged the vehicle so that we could fit the fold up scooter in the back - which meant my wife didn't have to struggle from the boat to the bus. They also reserved a golf buggy at Hobbiton (they only have a few.) so the tour was marvelous and we were able to see pretty much every thing. Tour guide was informative and very nice to all the passengers. None of the set tours offered by anyone was able to match exactly what we wanted, so we chose a customised tour for just the two of us. Again the guide was terrific. We got there early enough to get prime position for the Geyser, then did the shorter of the walks around the coloured lakes. I was able to do the second walk, which had stairs too. Then it was on to the Maori village. The Maori guide was particularly helpful getting my wife around an unsteady surface for a scooter. Later, instead of seeing sheep farms and avocados (the usual extras), we went to the redwood forest and looked at those magnificent trees. I can't rate Zealadier highly enough - the office staff were in constant contact letting us know what was happening, particularly with organising the golf buggy, and suggesting places on the second tour. unreservedly recommended.