We applied for car insurance just three days ago, but the application was rejected—despite this, the company still took payment from our account. When we contacted customer service, they refused to cancel the policy or issue a refund, citing email issues that they themselves wouldn’t accept. After a frustrating 30-minute call, we were even denied the chance to speak to a manager. This experience has been incredibly disappointing. It’s unacceptable for a company to reject an application, take payment, and then refuse to resolve the issue. I strongly advise others to avoid this provider—it’s been nothing short of a shambles.