“I am extremely disappointed with the level of service I have received from Zego. Despite being promised a response within 48 hours, I have now been waiting for over a month with no resolution and no meaningful communication. I have sent multiple emails, made numerous phone calls, and attempted to engage via the app – all with little to no success.
The lack of accountability within the support team is astounding. When requesting to speak to a specific team member, I was told they couldn’t assist because “too many employees share the same first name” and no one is permitted to give a full name. This is not only unprofessional, but it also makes effective communication and resolution impossible.
This ongoing delay in processing my refund has caused unnecessary stress and financial hardship, and I am appalled at the lack of urgency or care shown. A company handling insurance and financial matters should be held to a much higher standard than this. At present, Zego is failing to meet even the most basic expectations of customer service and operational competence.
Given the unacceptable delays and lack of communication, I have now begun the process of escalating this matter to the Financial Ombudsman Service. I would strongly advise others to think carefully before trusting Zego with anything involving money or compliance.
If Zego wishes to resolve this, I suggest they start by responding professionally, providing accountability, and following through on their commitments.”
“I had a annual policy I literally cancelled it straight after my money went out of my account and I asked for a refund and zego wouldn't do nothing to help me I am entitled to a refund it's classed has theft it's absolutely disgusting 😡😡😡”
“The worst insurance company I have dealt with. Do not make the same mistake I did and purchase their insurance. The service is horrendous and you will end up making a big mistake.”
“Zego over complicates simple processes like one-time payments. Why it is necessary to "create an account" to make a one-time payment? I suspect, Zego just wants to capture customer information so they can SELL it. Also, their overseas call center customer "service" is unhelpful and basically a waste of time.”
“Advertised on the home page as everything managed in app. However zego was sending emails asking for my no claims which weren't seen due to me believing everything with zego was managed in app. I was then charged a premium of £150 for late submission of my ncd. When I sent in my ncd. They weren't acknowledged and my email wasn't read, nor were any of my follow up emails probably due to the incompetence of their ai assistant. What a joke. I then contacted zego in app via their chat system where actual agents where eventually available although they proved to be just as incompetent. No money was reimbursed. And I have to swallow the £150 overpayment. Zego is advertised as insurance that's user friendly and app based and saves you money.. however it's been a nightmare to get hold of anyone and I've been overcharged.. the rest is all just gimmicks to make you believe your saving money.. what a con”
“I know how unfortunate it is that many people have fallen victim to the vast array of online fraudulent activities resulting in large losses, some accountable to life-changing consequences. I was a victim of two cod binary platform ingoinvest binary option were I lost about $170,000. I was totally devastated and confused. But thank God for my colleague who introduced me to Mrs Lisa Elizabeth , certified and verified funds/digital assets recovery firm she helped me recover all my lost funds, all thanks to her expertise . I hope I have been able to help someone as well . Reach out to the recovery specialist to recover your lost funds from any form of online fraud. here is her address:
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“Absolutely terrible insurance company took my money online then weeks later tell me I need app Then, after the app working for a few days, I’m told if my driving doesn’t get better if my insurance will be cancelled When I phoned up and asked, does the app. No when I’m the passenger in the car on a train on a boat or any other vehicle I was told yes it did made a formal complaint only to be told there’s nothing I can do about it took loads of money off of me for one month, glad I cancelled and got away from them Avoid this company at all costs”
“I have fully comprehensive insurance with zigo and my car is submarge in water accidently I contact with zigo They did not pull my car out of the water and started lying to me and they didn't cover me I am highly not recommending zigo Avoid financial loss by staying away from this insurance company, it is just a scam company.👎👎👎”
“Emailed me 25 days later to say they were canceling my policy if I didn’t install their app. App wont work on my phone so i contacted them to cancel a was told id only be refunded 82% minus a £50 fee. Works out they will have charged me 2 and a half months for less than a month.
Nothing when i purchased the policy made it clear i needed to have the app. Or that it was a black box type policy that would need a phone on all the time to track my usage.
Also worth pointing out, i tried to call them but their lines are not open at the weekend. Managed to sign in with laptop to chat to them but the opperator Callum M could not do a full refund, could not transfer me to a manager who could. I asked him if calling in on Monday would be better but he just kept pasting the same text over and over again. Could not get a straight answer.”
“It was much simpler and the price was the same as Sterling and there was no need to argue with the staff.This should be the case in other companies like Zego,
Simple, good, convenient .”
“Terrible business; makes really simple errors all the time accounting for wrong charges and they are VERY SLOW to correct all their mistakes. DO NOT USE THIS COMPANY”
