“Cannot recommend this company unfortunately.
I am a good driver with over 20 years no claims but driving under this insurance was an extremely stressful experience.
Firstly the app rating didn’t reflect that I kept to the speed limit and drove carefully. I was very aware of my driving as I constantly had it in mind that the app was tracking me, which was quite stressful but would have been less so if the app made note of this. It didn’t at all, keeping my rating as “At Risk”, whilst also making it difficult/impossible to see how they calculated the rating through the app or even the company website.
Secondly, I had to input every trip where I was the passenger so that the app would not penalise me for another persons driving. Remembering to add every trip felt like a lot of admin but even worse, the app kept failing when I went to add trips so I then had to remember the time and date of each one so I could add them at a later date when the app was working again.
Other than the conversation when I thankfully cancelled my policy due to these reasons, I’m sure I was speaking to AI even when I requested to speak to a human person.
Overall an extremely stressful experience, not worth the cheaper price and I will never go back to them. I’ll also be very wary of using a black box insurance policy in future after this experience.
If price is your only consideration then this is cheaper, but honestly I would avoid if you can”
“I’ve downloaded the app and turned on permissions yet I still constantly get emails that my policy will be cancelled if I don’t download it and turn on permissions 🥴”
“I rarely leave reviews, but my experience with Zego has unfortunately been extremely stressful and frustrating.
After being involved in a non-fault accident, the claims process has been very difficult to navigate. Despite providing the evidence that was requested — including platform activity logs obtained directly from Deliveroo — the process has involved repeated requests for additional information and long delays in reviewing the documents provided.
What has been most disappointing is the lack of clarity and consistency in communication from different agents. Each time I felt the issue had been addressed, another request for evidence would follow, which has significantly prolonged the claim. For someone already dealing with the aftermath of an accident, this has caused a great deal of unnecessary stress and anxiety.
I understand that insurers need to verify claims thoroughly, but the way this case has been handled has felt unnecessarily drawn out. I hope Zego reviews its claims handling process so that customers who provide the requested evidence are treated more efficiently and with clearer communication.
I am sharing this feedback in the hope that the company improves the claims experience for other drivers in the future.”
“Really unhappy with this company. This company just simply doesn't work; I spoke to customer services to ask how to increase my rating (albeit I hadn't been speeding, taking corners incorrectly etc). They said I need to drive 62 miles within the 10 day cancellation leeway or they would cancel my policy. I'm not going to be driving 62 miles within 10 days so can't prove that I'll be driving any differently so because of this they said my policy will be cancelled.
There is definitely an issue with their app as it does not track driving accurately.
Whoever came up with this joke of a business model obviously hasn't thought of every scenario which makes it unfair. Even the Zego assistant on live chat agreed.”
“Worst experience ever please do not waste your time or money. It is only cheap as the blackbox is a complete scam no matter how safe you drive it gives you a score of 0.”
“Absolutely terrible service. They push you into using their chat system, and then you end up wasting hours with no real help. You get passed from one agent to another, repeating the same information again and again, yet nothing gets resolved.
It honestly feels like they are deliberately delaying things instead of providing proper support. No clear answers, no accountability, and no sense of urgency — just endless waiting. For something as important as car insurance, this level of service is completely unacceptable.
The whole experience was extremely frustrating and raised serious concerns about how they operate. I strongly advise others to be cautious and think twice before choosing this company. Save yourself the stress and look elsewhere.”
“Absolutely, single handedly, by a vast margin, the worst insurer on the market, don't be fooled by their cheap prices, because of their app, they'll take your money for the policy, your driving can be as safe the kings personal chauffeur, yet their analytics on the app wont represent your 'actual' driving or either it wont register and they'll threaten to cancel policy and charge you for doing so, if you havent actually driven your vehicle, or if you have, but the telemetry is off....and then...when you want to speak to someone from Zego, they avoid you like the plague because even customer services knows they're about to encounter yet another dissatisfied customer. Absolute wet wipe of a firm.”
“Absolutely Pathetic. There is no way to reach or contact customer services ever. They have closed Contact centre. There is no Email Support. Online chat is not available most times and when available there is no Human available on online chat. They just cancelled my policy and I find out when I look at credit card statement. I was without cover for 3 days till i noticed my credit card. I had to take insurance cover from somewhere else at a high cost in emergency.”
“Not fit for purpose never get back to you waits hours then told you’ll have to try again later.
Can’t deal with simple tasks ie change of vehicle
No good if you need cover on the day but bot tells you can only be done on the day never get back to you so ether walk train bus or taxi home try again next day.
Stan Saar sort out your shambles”
“Awful company, zego sense is terrible. The company can never find your proof of ncb, are extremely difficult to deal with and often have call in lines closed although it'll tell you on the call the lines are still open.”
“Can't get hold off a human from zego just keep getting ai reply. I got over charged on my insurance. Cant get this sorted as ai does not knowledge this”
“Got a cheap quote and paid for the policy. A couple of days later they said I’d failed to mention something. Instead of being able to challenge it, they cancelled the policy and refuse to discuss it. They have still taken my money, although cancelled before the money had been taken. They have agreed to refund but are charging me £49.99 for the privilege. Avoid like the plague.”
“I had my insurance in front of me which I printed off from the Zego email. Paid for a full year. 9 months down the line I receive a message saying your policy is now cancelled because I wasn't using their sensor app! I rang them but they just weren't interested! Disgusting company leaving you with no insurance when you've paid for the full year and have your proof! Stay well clear of this company! Ps. If I could I would not give even 1 star!”
“Awful company operating only with bots. there is no way to get to them via email and the phone waiting times are >1hour minimum. Their live chat operates with bots who automatically close chats with a message "we're respectful of your time and you've waited too long so we will close the chat" . Honestly if you don't want your blood boiling, time and money wasted AVOID them!!”
“Zego what a joke of a company very poor service , Alex from Zego is terrible, does not want to help just poor service they really are a bad insurance company do not use them”
“Oh everything went wrong right from when they picked us up about 1 hour after several calls were made and with the faulty electrical issue vehicle they handed us. Picked up the car, drove less than 5 mins, car turned off and won't power on, dashboard went blank and all the buttons stopped working.
Had to call 911 cos it was on a busy road to help out. Towed company came and luckily the car turned back on, quickly drove it back to the rude staff 😑 to drop it off because it started jerking again as usual.
Ask for my refund and the rude Hispanic staff was giving me attitude for my money. Anyways dropped the car off and called my bank to explain the whole issue with pictures as proof.
They seems shady and scammy. Never again will I use them if not Avis or Budget.
These suckers won't even answer the number provided and the rude Hispanic front desk lady was like that's not the main number and refused to provide the number.”
