“It was much simpler and the price was the same as Sterling and there was no need to argue with the staff.This should be the case in other companies like Zego,
Simple, good, convenient .”
“Terrible business; makes really simple errors all the time accounting for wrong charges and they are VERY SLOW to correct all their mistakes. DO NOT USE THIS COMPANY”
“Zego it the worst when it comes to put a claim. I just experience a non fault accident and had to call several times to chase up for repair and customer service, which resulted In a waste of my time. I completely regret joining this insurer , I had zero support received from them . I would not recommend this taxi insurance after my experience.”
“My husband had insurance with zego. He gave deposit but now he is selling his bike and wants to cancel insurance but zego is saying pay us 191 cancellation fee. It's disgusting.”
“Threatened that I wouldn't be able to get insurance from other companies in the future if I canceled my policy.
I don't want to be tracked by zego 24/7
(Something they don't tell you when handing over your money)”
“Zego is total fraud company.I had accident fault claim and my no claim bonus was not protected they removed all total 9 years private hire taxi NCB crazy company I never will recommend any buy Zego insurance policy”
“This company is faud. Don’t fooled by them. Terrible customer service! I was off work because of my back pain and they put my monthly premium up saying my sense app wasn’t given permission to location access which is a total lie. Dont buy policy from them. Go for some decent company. Not for fraud. I will report them to trade standard agency.”
“I blame Uber for creating the monster monopoly that engage is deliberate scam to extort money from private hire drivers, what happen to market economy, where are the regulators? I had been with them for over 2 years and got one year NCB however I realised my premium went up by 60% for no reason, after pointing out their scam they refused to insure me I did ask for explanation, their reply by mocking and I have reported to FCA and also wrote to their office of fair trading, please drivers join me and let’s unmask Uber’s monopoly”
“Absolutely joke of a company.
Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy.
The lady on the phone said the old one needed to be cancelled before setting up the new one (great... Or so I thought)
A month later, I have 2 direct debits taken out of my account. One for the old one (that I was assured was cancelled, and the new one)
I called Zego 5 times to sort out, and was on the phone for over 2 hours trying to speak to somebody to help me. When I eventually spoke to someone, they told me i need to ring Premium Credit Ltd as it was down to them. After another long conversation with PCL, I was told it was cancelled, and I needed to speak with Zego, as they hadn't cancelled it their end. So I spent another lifetime on hold, to confirm this with Zego, only to be told somebody will ring me. That was 2 weeks ago, I'm still waiting for the call
2 weeks later, I have more money come out of my account, so I ring Zego to find out what's going on. Spend another hour on hold, only to be told my policy has been cancelled, due to me not signing a credit agreement with Premium Credit Ltd. Again, I was told somebody would call me back asap, as I was at work, and now had no insurance.
After ANOTHER call to Premium Credit Ltd, they tell me I have in fact signed the credit agreement, and they're unsure why my insurance was cancelled.
ANOTHER hour long phone call with Zego to try and sort it out, only to be told I will get a call back as soon as possible
Guess what? Still no call back, still not sorted, and I have spent over £300 to be insured for 2 months and now have to have a day off work to try and sort out, as I'm uninsured. Not very good for a company who offer work vehicle insurance, is it?
Not sure what's going on at this place, but it's definitely a bit shady.
I'll be emailing the insurance ombudsman today, and hopefully get to the bottom of all this dodgy behaviour.
-10/10.”
“Avoid avoid void
This. Company will cause you prob further down the line. May refuse to insure no reasons given
Try to reduce your ncb then you have to get a letter from Zego to send back to Zego to unravel as department don’t speak to each other
Advisors no understanding of how insurance products work
I have had taxi insurance for 15 years no accident ever and out of all companies this is by far away the worst
Also don’t bother complaining go straight to fsca then ombudsman as they don’t even acknowledge complaints”
“Bad customer service butting price up every month no respond when you call, it treat drivers any way they like refusing to insure drivers all the time,”
“Worst insurance ever... took out a quote payed the deposit they never taken it then no insurance was on data ... I found another company told these I was intreasted and they try to charge me for something that was less than 24 hours.. also you can't even speak to no o e DONT TRUST THESE”
“one off the worst insurance company i have very bad i never thought this kind off insurance we have dont buy insurance from hear if they are not giving reasponse as soon as possible i will go social media and every platform say dont buy insurance from zego i will aware all friends and all group .”
“Thieves and scam artists. Paid money week ago and I don't have my policy, take your money and do nothing. impossible to contact them. Still waiting for a refund.”
“Zego strikes again.
From 131£ my policy went up to 162£ fro no reazon.
My zego sense score is 95 42% savings they said.
This company is a scam.
Outrageos ...custumer service is rubish....
Overall avoid this clowns at all costs.”
“I had a 30 day policy setup for auto renew with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else”
“Horrific experience, diabolical customer service, feel victimised, no communication, account deactivated, all I wanted to do was change my vehicle, no one to help on webchat, no help on phone, no help online, frustration and stress is what this company will give you”
