“I am extremely disappointed with the level of service I have received from Zego. Despite being promised a response within 48 hours, I have now been waiting for over a month with no resolution and no meaningful communication. I have sent multiple emails, made numerous phone calls, and attempted to engage via the app – all with little to no success.
The lack of accountability within the support team is astounding. When requesting to speak to a specific team member, I was told they couldn’t assist because “too many employees share the same first name” and no one is permitted to give a full name. This is not only unprofessional, but it also makes effective communication and resolution impossible.
This ongoing delay in processing my refund has caused unnecessary stress and financial hardship, and I am appalled at the lack of urgency or care shown. A company handling insurance and financial matters should be held to a much higher standard than this. At present, Zego is failing to meet even the most basic expectations of customer service and operational competence.
Given the unacceptable delays and lack of communication, I have now begun the process of escalating this matter to the Financial Ombudsman Service. I would strongly advise others to think carefully before trusting Zego with anything involving money or compliance.
If Zego wishes to resolve this, I suggest they start by responding professionally, providing accountability, and following through on their commitments.”
“I had a annual policy I literally cancelled it straight after my money went out of my account and I asked for a refund and zego wouldn't do nothing to help me I am entitled to a refund it's classed has theft it's absolutely disgusting 😡😡😡”
“The worst insurance company I have dealt with. Do not make the same mistake I did and purchase their insurance. The service is horrendous and you will end up making a big mistake.”
“Zego over complicates simple processes like one-time payments. Why it is necessary to "create an account" to make a one-time payment? I suspect, Zego just wants to capture customer information so they can SELL it. Also, their overseas call center customer "service" is unhelpful and basically a waste of time.”
“Advertised on the home page as everything managed in app. However zego was sending emails asking for my no claims which weren't seen due to me believing everything with zego was managed in app. I was then charged a premium of £150 for late submission of my ncd. When I sent in my ncd. They weren't acknowledged and my email wasn't read, nor were any of my follow up emails probably due to the incompetence of their ai assistant. What a joke. I then contacted zego in app via their chat system where actual agents where eventually available although they proved to be just as incompetent. No money was reimbursed. And I have to swallow the £150 overpayment. Zego is advertised as insurance that's user friendly and app based and saves you money.. however it's been a nightmare to get hold of anyone and I've been overcharged.. the rest is all just gimmicks to make you believe your saving money.. what a con”
“Absolutely terrible insurance company took my money online then weeks later tell me I need app Then, after the app working for a few days, I’m told if my driving doesn’t get better if my insurance will be cancelled When I phoned up and asked, does the app. No when I’m the passenger in the car on a train on a boat or any other vehicle I was told yes it did made a formal complaint only to be told there’s nothing I can do about it took loads of money off of me for one month, glad I cancelled and got away from them Avoid this company at all costs”
“I have fully comprehensive insurance with zigo and my car is submarge in water accidently I contact with zigo They did not pull my car out of the water and started lying to me and they didn't cover me I am highly not recommending zigo Avoid financial loss by staying away from this insurance company, it is just a scam company.👎👎👎”
“Emailed me 25 days later to say they were canceling my policy if I didn’t install their app. App wont work on my phone so i contacted them to cancel a was told id only be refunded 82% minus a £50 fee. Works out they will have charged me 2 and a half months for less than a month.
Nothing when i purchased the policy made it clear i needed to have the app. Or that it was a black box type policy that would need a phone on all the time to track my usage.
Also worth pointing out, i tried to call them but their lines are not open at the weekend. Managed to sign in with laptop to chat to them but the opperator Callum M could not do a full refund, could not transfer me to a manager who could. I asked him if calling in on Monday would be better but he just kept pasting the same text over and over again. Could not get a straight answer.”
“Terrible business; makes really simple errors all the time accounting for wrong charges and they are VERY SLOW to correct all their mistakes. DO NOT USE THIS COMPANY”
“Zego it the worst when it comes to put a claim. I just experience a non fault accident and had to call several times to chase up for repair and customer service, which resulted In a waste of my time. I completely regret joining this insurer , I had zero support received from them . I would not recommend this taxi insurance after my experience.”
“My husband had insurance with zego. He gave deposit but now he is selling his bike and wants to cancel insurance but zego is saying pay us 191 cancellation fee. It's disgusting.”
“Threatened that I wouldn't be able to get insurance from other companies in the future if I canceled my policy.
I don't want to be tracked by zego 24/7
(Something they don't tell you when handing over your money)”
“Zego is total fraud company.I had accident fault claim and my no claim bonus was not protected they removed all total 9 years private hire taxi NCB crazy company I never will recommend any buy Zego insurance policy”
“This company is faud. Don’t fooled by them. Terrible customer service! I was off work because of my back pain and they put my monthly premium up saying my sense app wasn’t given permission to location access which is a total lie. Dont buy policy from them. Go for some decent company. Not for fraud. I will report them to trade standard agency.”
