“Avoid avoid void
This. Company will cause you prob further down the line. May refuse to insure no reasons given
Try to reduce your ncb then you have to get a letter from Zego to send back to Zego to unravel as department don’t speak to each other
Advisors no understanding of how insurance products work
I have had taxi insurance for 15 years no accident ever and out of all companies this is by far away the worst
Also don’t bother complaining go straight to fsca then ombudsman as they don’t even acknowledge complaints”
“Bad customer service butting price up every month no respond when you call, it treat drivers any way they like refusing to insure drivers all the time,”
“Worst insurance ever... took out a quote payed the deposit they never taken it then no insurance was on data ... I found another company told these I was intreasted and they try to charge me for something that was less than 24 hours.. also you can't even speak to no o e DONT TRUST THESE”
“one off the worst insurance company i have very bad i never thought this kind off insurance we have dont buy insurance from hear if they are not giving reasponse as soon as possible i will go social media and every platform say dont buy insurance from zego i will aware all friends and all group .”
“Thieves and scam artists. Paid money week ago and I don't have my policy, take your money and do nothing. impossible to contact them. Still waiting for a refund.”
“Zego strikes again.
From 131£ my policy went up to 162£ fro no reazon.
My zego sense score is 95 42% savings they said.
This company is a scam.
Outrageos ...custumer service is rubish....
Overall avoid this clowns at all costs.”
“I had a 30 day policy setup for auto renew with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else”
“Horrific experience, diabolical customer service, feel victimised, no communication, account deactivated, all I wanted to do was change my vehicle, no one to help on webchat, no help on phone, no help online, frustration and stress is what this company will give you”
“Would never use this company again.
Tried calling all last week and got through twice but they put you on hold the disconnect the phone.
Avoid this company.”
“Doubled policy price in a month tried to contact to ask why and cannot call. Over 2 hr wait time. No one man’s the chat bot and they don’t reply to emails. Pretty much a con. Avoid.”
“WTAF? I had a tree trimming fee and decided to put it on my credit card. They are trying to charge me $13.95!!!!!! for a $300 bill!!! How freaking outrageous is that???!!!! Also, the site is so bad that you can't even input your payment amount correctly. WHAT A SCAM!!”
“rubbish company, contacted so many times getting a cheaper quote always so many excuse of not giving me a cheaper insurance, even though I got crystal clean driving history pf over 4 years and so many people similar to me got way cheaper rate of £0.90 per hour where I pay £1.75 per hour. utter extortion. avoid at any cost.”
“They have not right information first they ask me to make insurance with other co then they active my courier cover i did then i back to them to active they say we need to make insurance with them only not others then they cover me for courier insurance!!!!! I lost my time my money and my contract with new job because of them”
