This company is great and Lana is great! I emailed for tracking and got a response within an hour and then my print was damaged in transit and no question's asked, Lana sent me a message right away letting me know that my replacement was on its way. I'm not sure why the negative comments about this company. They are doing what the can with this whole Covid situation. I would buy from them over and over again! They are Wonderful and have amazing customer service! Oh, AND my print is gorgeous minus the damage from transit. Can't wait to receive the replacement!