I am a brand new customer and I am on my third week using Zenmed. I was nervous at first being that it is all natural products however I haven't had a reaction which is awesome! I have had breakouts since starting with this but I know it will take another couple of weeks to notice if the severity of the break outs is better or the same. I can say I love the face scrub and 1 washing with the face wash takes all my makeup off which is fantastic! I have noticed some of the redness has gone down with this last breakout and they don't seem to be as large either. Overall, I really like the product and will continue to use it!